Refund policy

- 所有原木產品均獨一無二，如有裂痕、斑點、紋理，都屬正常。在不影響使用情況下，恕不退換。

- 所有售出貨品不作退款

如客人不滿意本店所出售的貨品，請於七日內以書面通知本店，本店將安排更換同款貨品或發出退貨單，客人可憑退貨單於一年內更換同等價值的產品，退貨運費將由客人承擔。

- 本店不會更換訂造及損毀的產品，所有傢俬以外的家品、特價貨品於簽收後亦不作退貨或更換。

- All solid wood products have it's own style and characteristics, some cracks, spots and wood grains are normal.  We don't return goods if those characteristics don't affect the function of the product.

- All sold items are non-refundable.
If for any reason you are not happy with your purchase(s), please notify us in writing within seven days of delivery for an exchange or credit note valid for one year. we will arrange collection and you will be charged for the costs and expenses of returning the piece(s), which must be paid prior to the collection.

- We cannot accept returns of custom made, commissioned or bespoke pieces, damaged pieces, home ware, art, plants, unwrapped mattresses, bed linens, cushions or rugs. sale or discounted items, one off items and any items damaged after you have acknowledged receipt are also not eligible for exchange.